Overview & Commitment
8h55 values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect from players in Bangladesh and globally, how we use it, how we keep it secure, and what rights you have. By using 8h55, you consent to the practices described here. If you have questions, contact us at [email protected].
We operate under strict data protection principles: we collect only what is necessary to provide gaming services, payment processing, and regulatory compliance. Your data is never sold to third parties without your explicit consent.
Information We Collect
8h55 collects information in several ways to deliver a safe and personalized gaming experience:
Account Registration
When you sign up at 8h55, we collect your full name, email address, phone number, date of birth, and residential address. For Bangladeshi players, we verify mobile numbers linked to bKash, Nagad, Rocket, or bank accounts. This data is required to create your gaming account and enable deposits and withdrawals.
Identity Verification (KYC)
Before your first withdrawal, 8h55 requires Know Your Customer (KYC) verification. You must submit a valid National ID Card, Passport, or Driving Licence. We store high-resolution scans of these documents for compliance with anti-money laundering regulations. Verification typically completes within 2 hours.
Payment Information
When you deposit or withdraw via bKash, Nagad, Rocket, or Bank Transfer, we collect transaction details: amount, timestamp, reference number, and your payment method identifier. We do not store full credit card numbers or complete bank account details; payment processors handle that securely.
Gameplay & Betting Data
8h55 logs your gaming activity: games played, bets placed, wins and losses, session duration, and device information. This data helps us detect fraud, prevent problem gambling, and personalize your experience. We track your betting patterns to flag unusual activity and support responsible play.
Device & Technical Data
We collect your IP address, browser type, operating system, device model, and app version. This information improves site performance, enables account security (login alerts, device recognition), and helps us comply with geolocation regulations for Bangladesh players.
Communication Data
If you contact our 24/7 Live Chat support or email us, we keep records of your inquiries, complaints, and our responses. This helps us improve service quality and resolve issues faster.
How We Use Your Data
8h55 uses your personal information for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, email, phone, DOB | Contract performance |
| Payment processing | Address, bank/mobile details, transaction history | Contract & legal obligation |
| Fraud & anti-money laundering (AML) | KYC documents, transaction patterns, IP address | Legal obligation & legitimate interest |
| Responsible gambling monitoring | Betting frequency, session duration, deposit amounts | Legal obligation & duty of care |
| Marketing & promotional offers | Email, phone, gameplay preferences (with consent) | Consent & legitimate interest |
| Site improvement & analytics | Gameplay data, device info, user behavior | Legitimate interest |
| Dispute resolution & support | Account history, communication records | Contract & legitimate interest |
8h55 never uses your data to build detailed profiles for discriminatory purposes or to make automated decisions that significantly affect you without human review.
Data Sharing & Third Parties
Your data is shared only when necessary and always with data protection safeguards:
Payment Processors
bKash, Nagad, Rocket, and banking partners receive your transaction details to process deposits and withdrawals. These partners are bound by their own privacy policies and payment regulations.
KYC & AML Providers
We share identity verification documents with third-party compliance services that check against sanctions lists and fraud databases. These services are contractually obligated to protect your data.
Game Providers
Providers like Ezugi, Evolution, CQ9, Spribe, and KA Gaming receive your player ID, device info, and betting data to deliver games and prevent cheating. They do not receive your full identity or payment details.
Legal & Regulatory Authorities
If required by law, court order, or regulatory investigation, we disclose data to government agencies, tax authorities, and law enforcement. We notify players of such requests unless prohibited by law.
Service Providers
Cloud hosting, analytics, customer support tools, and email services receive limited data necessary to operate. All vendors sign data processing agreements.
Business Transfers
If 8h55 is acquired or merges with another company, your data may transfer as part of that transaction. You will be notified of any material changes to this policy.
How Long We Keep Your Data
8h55 retains data for the minimum time required to serve you and meet legal obligations:
- Active Account: For the duration you use 8h55, plus 2 years after account closure for AML/compliance purposes.
- KYC Documents: Stored for 5 years to comply with international anti-money laundering standards.
- Transaction Records: Retained for 7 years per banking regulations in Bangladesh and jurisdictions where we operate.
- Marketing Communications: Kept until you unsubscribe or request deletion.
- Support Tickets: Retained for 3 years for dispute resolution and quality assurance.
- Technical Logs: Automatically deleted after 90 days unless needed for investigations.
Security Measures
8h55 employs industry-standard security to protect your personal data:
- SSL/TLS Encryption: All communication between your device and 8h55 servers is encrypted with 256-bit SSL.
- Password Security: Passwords are hashed and salted; we never store them in plain text. Enable two-factor authentication (2FA) for extra protection.
- Data Access Control: Only authorized staff access personal data, with role-based permissions and audit logs.
- Firewall & Intrusion Detection: Our network is protected by firewalls and real-time monitoring systems.
- Regular Security Audits: We conduct penetration testing and vulnerability assessments quarterly.
- Secure Payment Gateway: Payment data is processed through PCI-DSS Level 1 certified providers.
No security system is 100% foolproof. If you suspect unauthorized access to your 8h55 account, contact support immediately at [email protected].
Cookies & Tracking
8h55 uses cookies and similar tracking technologies to enhance your experience:
- Session Cookies: Keep you logged in during your visit; deleted when you close your browser.
- Persistent Cookies: Remember your preferences and login info (30 days) to speed up future visits.
- Analytics Cookies: Track aggregate traffic patterns to improve site speed and usability. We use anonymized data.
- Advertising Cookies: (If applicable) Allow us to show relevant promotions. You can opt out in your browser settings.
You can disable cookies in your browser settings, but some 8h55 features may not work properly. We respect Do Not Track (DNT) signals, but note that most websites still process data on DNT users.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of all data we hold about you. We will provide it within 15 business days.
- Right to Correction: Update inaccurate or incomplete information in your account settings or contact support.
- Right to Deletion: Request erasure of your data, except where retention is legally required. We may anonymize data instead of deleting it.
- Right to Restrict Processing: Ask us to stop using your data for marketing or non-essential purposes.
- Right to Data Portability: Obtain your data in a structured, portable format (CSV or JSON) to transfer to another service.
- Right to Object: Opt out of marketing emails, behavioral profiling, and automated decision-making. Contact [email protected] to submit a request.
To exercise any of these rights, email us with "Data Request" in the subject line. Verify your identity for security. We do not charge for most requests.
Changes to This Policy
8h55 may update this Privacy Policy to reflect new services, legal requirements, or industry practices. We will notify you of material changes via email or a prominent site notice at least 30 days before the change takes effect. Your continued use of 8h55 after changes means you accept the updated policy. Check this page regularly for updates.
Get in Touch
If you have questions about this Privacy Policy, your data, or how to exercise your rights, contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the 8h55 website
- Response Time: We aim to reply within 24 hours
Last updated: November 2026. This policy applies to all 8h55 players worldwide, with specific compliance for Bangladesh residents.